I'm a customer

Answers to your most common questions and how to get the most out of using Contentfly.

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35 articles in this collection
Written by John (he/him/his), Nelson, Sarah and 3 others

Account preferences

How do I set up my brand guidelines for writers to see?

Share brand guidelines in your Company Profile

Written by Gianna Crivelli
Updated over a week ago

How to reset my password

Learn how to change or reset your password for your Contentfly account.

Written by Gianna Crivelli
Updated over a week ago

Adding team members to your account

How to add and manage team members on your account

Written by John (he/him/his)
Updated over a week ago

Agency dashboard

If you're an agency managing multiple clients then our agency dashboard may be a good fit for you.

Written by Kira Anderson
Updated yesterday

Does word quota carry over each month?

Word quota carries over month to month.

Written by Kira Anderson
Updated this week

Requesting a content piece

From signup to requesting your first content piece in 5 minutes

Requesting your first content piece

Written by Gianna Crivelli
Updated over a week ago

How to write a great brief

Using the Brief Builder

Written by Sarah
Updated over a week ago

How to write a great outline

Using the Brief Builder

Written by Sarah
Updated over a week ago

How to reuse a brief

Submitting multiple jobs at once? Most of the information is similar? Here's how to reuse your previous briefs:

Written by Nelson
Updated over a week ago

What is SEO?

Create SEO strategic content that can elevate your website to get noticed by your target audience.

Written by Gianna Crivelli
Updated over a week ago

SEO Strategies

Improve your SEO strategy for your business

Written by Gianna Crivelli
Updated over a week ago

SEO Best practices for optimizing your content

Using the Brief Builder

Written by Sarah
Updated over a week ago

What's the turnaround time for a content request?

On average a 1,000 word request will take 5 business days to be completed.

Written by John (he/him/his)
Updated over a week ago

What type of projects can I assign my writer?

Anything! If you're not sure reach out to us and we can check to make sure.

Written by John (he/him/his)
Updated over a week ago

Do you do research and/or include images?

We do our own supporting research and include royalty free images if requested.

Written by John (he/him/his)
Updated over a week ago

How long can the pieces of content be?

Written by John (he/him/his)
Updated over a week ago

How many pieces of content will I get per month?

You can customize how many briefs you want within your monthly quota amount.

Written by John (he/him/his)
Updated over a week ago

Job status

What is the workflow of a job?

What happens behind the scenes after a brief is submitted.

Written by Gianna Crivelli
Updated over a week ago

Where do I check on the status of my request?

On your Contentfly dashboard, clicking into your requested pieces will give you details on its status

Written by Nelson
Updated over a week ago

Working with writers

How do I collaborate with the writer?

We know sometimes collaboration is necessary. That's why we have in-app messaging to help here.

Written by Nelson
Updated over a week ago

How is a job routed to writers on Contentfly?

How we custom-match you to your perfect writer

Written by Gianna Crivelli
Updated over a week ago

Can I work with the same writer again?

You can choose writers to be preferred writers for your content needs.

Written by John (he/him/his)
Updated over a week ago

How do you control for quality?

Contentfly content is created from a network of hundreds of highly-vetted writers, with an acceptance rate of < 1%

Written by John (he/him/his)
Updated over a week ago

Receiving a completed job

How to choose multiple Preferred Writers

Work with your favorite writers over and over again.

Written by Sarah
Updated yesterday

How Can I Mark Content as Completed?

Hit "Approve" for Completed Content

Written by Sarah
Updated this week

How to download your completed job?

Once you an article is completed by our writers, you'd be able to download them easily on your dashboard.

Written by Derry Armi Gunawan
Updated over a week ago

How do I request a revision?

Looking to have some adjustments made? Learn how to request a revision.

Written by John (he/him/his)
Updated over a week ago

How do I request a rewrite?

We offer unlimited rewrites should you have any issues with the content you receive. Learn how to request a rewrite.

Written by Derry Armi Gunawan
Updated over a week ago

What do article ratings mean?

When you rate an article you received, you help us and the writer improve our service.

Written by Nelson
Updated over a week ago

Payments and billing

Where can I view invoices?

In your Accounts view you'll be able to view all invoices related to your account.

Written by Nelson
Updated over a week ago

I need to update my credit card

To update your credit card, head to the payment sources page in your Account view

Written by Nelson
Updated over a week ago

How can I upgrade my plan or top up my account quota?

Upgrade your plan or trigger overage rates of $0.12 per word.

Written by Nelson
Updated over a week ago

Can I cancel anytime?

Our monthly subscriptions are month to month, cancel anytime.

Written by John (he/him/his)
Updated over a week ago

How can I upgrade my plan or top up my account quota?

Upgrade your plan or trigger overage rates of $0.12 per word.

Written by John (he/him/his)
Updated over a week ago

How do I cancel my subscription?

Head to your account page on your dashboard to cancel your subscription

Written by John (he/him/his)
Updated over a week ago