In some cases, your account may be flagged for:

  • Going overdue on deadlines multiple times

  • Delivering work that consistently needs revisions or rewrites

  • Reassigning work 12 hours or less before it's due

  • Quality problems (grammatical/spelling errors, not adhering to the brief)

  • Plagiarism

In these cases, our app puts your account on probation, and you are notified of the specific reasons for it by our Writer Operations Team.

What happens when my account is restricted?

The app limits the amount of new work you can see so our team can reassess your work and get in touch with you for feedback.

We reach out within 24 hours of your account being placed on restriction to explain the specific reason.

You still have access to claimed content in your 'In Progress' tab, and you can finish it and invoice for it as you normally would.

After completing the remaining work in your 'In Progress' tab and normally within 7 working days, our team will review your content and your performance, and then get in touch with you.

Throughout the process, you can message us to get more information, and we encourage you to communicate openly with us so we can provide the right coaching, time management, and any other suggestions you may need.

What if I went overdue too often?

Please get in touch with our team to explain what happened so we can help you.

Some of the frequent problems we see are: time management and claiming too many jobs. We can offer advice specific to your situation to help you moving forward.

Best practice tips:

  • Don't claim more work than you believe you can handle

  • Please review content briefs in depth before claiming work

  • If you need deadline adjustments, request them at least 24 hours before the job is due so our team has the time to make these adjustments

  • Use tools like Trello and planners to create your schedule

  • If you believe you'll go overdue on content, please communicate with us so we can take note of it and notifying the client

  • If a client is non-responsive, use your best judgement, and notify our team via live chat

What if I reassigned work at the last minute?

Please explain what the problem was so we can help you. Our clients count on us to deliver the work by the specified deadline, so last minute reassignments cause significant delays, particularly if you're this customer's preferred writer.

Sporadic reassignments are not a problem.

However, if your account has been placed on probation because of frequent last-minute reassignments, we encourage you to reach out via live chat so we can get your feedback and discuss strategies to help you in the future.

Best practice tips:

  • Review briefs in detail before claiming the work

  • If you need to reassign work, please aim to do so 24 hours before the specified deadline (at the latest)

What if there were quality issues with my content?

Our Writer Operations Team will notify you of the specific jobs and issues that have occurred so you understand the context and can provide your feedback.

We encourage you to communicate with our team. While we may not be able to provide in-depth editing feedback, we do our best to point out how you can improve in the future.

Best practice tips:

  • Adhere to the brief closely

  • Proofread your work for clarity, structure, and spelling/grammatical/dialect errors before submitting it

  • Make sure your content isn't plagiarized

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