At Contentfly, we want you to grow as a writer.
That’s why our rating system is designed to be an important measure of quality in order for you to stay consistent in delivering great content for clients. The better your score, the more opportunity you have to gain more clients and make more income.
As a writer, your overall writer rating is displayed on the top right corner of the navigation menu and is something only you can see on the dashboard. Your rating is calculated by taking the average (mean) of all rated jobs that you completed.
How does a rating work?
After you complete a job, we allow customers to give a singular star rating (from 1-5) with options to select feedback tags and submit open text feedback.
Here’s what customers look for to rate a content piece 5 out of 5 stars:
Creativity: Your writing is informative and provides actionable results
Structure/Flow: Grammar is top notch. You only hand in work after you’ve double checked it
Adherence to the brief: Do a thorough check of the specifications and follow them to a T
Communication with client: You communicate if you have any questions/clarify their needs
Timeliness: Your work is delivered on time
Check out this article "How can I get a good rating as a writer?" to learn more how to succeed on Contentfly.
How do I see individual job ratings?
To find out if a client has rated your content, navigate to the 'Completed' content tab. Please keep in mind that clients are not required to rate the content they receive. If your article has been rated, you'll see stars next to it in the Completed tab view:
Click through on the job to see details. On the right-hand side, you'll see the details:
Star rating (1-5)
Applicable tags (optional)
Additional feedback (optional)
If the client selected one of the tags, it'll be filled in with color such as the 'Well Researched' and 'Detailed' ones below.
What if the client didn't provide additional feedback?
Unfortunately, selecting tags and providing additional feedback isn't mandatory. Note that we are always aiming between 4.0-5.0 stars to deem a content piece with a high-quality individual rating.
What if I believe the client is violating ToS and netiquette with their feedback?
Please reach out to support. We don't tolerate offensive behavior on our platform. Let us know and we can review their feedback.